Responsible for overseeing the account management team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages several clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for new and high-profile projects.
Responsible for the management of sales, and relationships with high-profile customers.
Responsible for building a project plan, creating a project team, and managing timeframes and performance for client projects.
Interacts with the client to ensure proper services and enhancements are being carried out.
Identifies new sales opportunities or opportunities for improvements within existing accounts.
Manages expectations of client and project team regarding scope of work and responsibilities.
Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
Manages and solves conflicts with clients.
Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
Performs other duties as assigned.
May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 8 years or more of relevant work experience.
CERTIFICATES and/or LICENSES
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Ability to calculate intermediate figures such as percentages.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans
Location/Region: Pleasanton, CA